Privacy Policy for Fennel Leaf Horology

At Fennel Leaf Horology, we are dedicated to protecting the privacy of our esteemed clientele. This Privacy Policy outlines how our company, offering luxury watch retail, bespoke customization, expert servicing, and horological education, collects, uses, and safeguards your personal information when you interact with our site and services.

1. Information We Collect

We collect various types of information to provide and improve our luxury artisanal services:

• Personal Identification Information: This includes your name, mailing address (for deliveries of curated timepieces or returned serviced watches), telephone number (for service updates or workshop confirmations), and email address (for communication regarding orders, appointments, or newsletters). We collect this when you make a purchase, schedule a service, register for a workshop, or subscribe to our botanical horology newsletter.
• Transaction Data: Details of products and services you have purchased from us, such as specific watch models, customization requests, repair history, appraisal reports, and workshop attendance.
• Technical Data: Information about your interaction with our site, including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our site, products, and services, such as website navigation paths, service preferences, and engagement with our content showcasing luxury timepieces and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the collected information for specific purposes related to our luxury horology services:

• To Provide Services: Fulfilling orders for handcrafted timepieces, managing bespoke watch customization projects, delivering professional watch repair and restoration, conducting exclusive aromatic watch cleaning services, and performing luxury watch appraisal and authentication.
• Appointment & Workshop Management: Scheduling and confirming your attendance at educational workshops on watchmaking and botanical design, or for service consultations.
• Payment Processing: Facilitating secure transactions for our luxury goods and services.
• Customer Support: Responding to your inquiries, service requests, and providing assistance related to our luxury horology offerings.
• Marketing Communications: Sending you updates about new arrivals, bespoke offers, and expert horological insights, in line with your preferences. You can opt out at any time.
• Website Improvement: Analysing how our online platform is used to enhance user experience, ensuring our site effectively showcases our luxury botanical-themed watches and expert horological services.
• Legal Compliance: Meeting our legal and regulatory obligations.

3. Sharing Your Information

We hold your privacy in the highest regard and do not sell or lease your personal data to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, shipping partners for timepiece delivery, and IT support. These providers are obligated to protect your information and can only use it for the specific services they provide to us.
• Legal Requirements: When compelled by law, regulation, or legal process to disclose information.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction, subject to appropriate privacy safeguards.

4. Data Security

We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secured networks, and restricted access to data for our personnel.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Privacy Rights (GDPR & Other Laws)

In compliance with privacy regulations such as the GDPR, you have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

For any questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, please contact us at:

Fennel Leaf Horology

789 Granville Street, Suite 300,

Vancouver, British Columbia,

V6Z 1E3 Canada